Effective Date: October 1, 2025
1. Overview
Work Safer Smarter respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect personal information when you use Work Safer Smarter, our online training and learning platform, including access through membership or authorized resellers.
This policy is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy laws in Alberta, British Columbia, and Québec. Where relevant, we also align with other international privacy frameworks such as the GDPR (EU/UK) and CCPA/CPRA (California).
We regularly review and update our privacy practices to reflect changes in laws and technology.
2. What Information We Collect
We collect only the information necessary to provide and improve our services, including:
● Personal information: name, email address, and contact details
● Account information: usernames, passwords (encrypted), and membership details
● Billing information: billing address and payment details (processed securely via third-party providers)
● Training and usage data: course enrollments, progress, assessments, certificates, and activity history
● Technical information: IP address, browser type, device information, and general location (for analytics, troubleshooting, and security)
3. How We Use Your Information
We use your personal information to:
● Deliver, manage, and personalize your training experience
● Process payments and issue certificates
● Provide customer support and account management
● Communicate important updates or service notices (with your consent where required)
● Meet legal, regulatory, or reporting requirements
4. Consent
By using Work Safer Smarter, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time, subject to any applicable legal or contractual restrictions.
5. Disclosure and Sharing of Information
We do not sell your personal information. We may share limited information with trusted third parties who assist us in operating our platform or providing our services, including:
● Secure hosting and learning management system (LMS) providers
● Payment processors (e.g., Stripe, PayPal)
● Analytics and support tools (for service performance and troubleshooting)
● Authorized resellers (with limited access as required to fulfill their function)
6. Data Transfers and Storage
Personal data may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate.
When data is transferred outside of Canada, we ensure it receives a comparable level of protection as required by PIPEDA and applicable provincial privacy laws. This may include the use of contractual or technical safeguards such as encryption, access control, and standard contractual clauses.
7. Your Rights
You have the right to:
● Request access to or correction of your personal information
● Withdraw consent to the use of your data (where applicable)
● Request deletion or portability of your information
● Ask about how your information has been used or disclosed
Requests can be made to: hello@worksafersmarter.ca
8. Cookies
We use cookies and similar technologies to improve performance, analyze usage, and support certain features of our platform.
Where required, you will be provided with clear notice and options to manage your cookie preferences.
9. Security
We take reasonable organizational, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include SSL encryption, secure servers, and role-based access controls.
10. Children’s Privacy
Our services are not directed to children under 13 years of age (or 16 in jurisdictions where required). We do not knowingly collect personal data from minors. If such information is inadvertently collected, it will be deleted promptly upon discovery.
11. Accessibility
Work Safer Smarter is committed to accessibility and strives to meet WCAG 2.1 Level AA standards. If you experience any accessibility barriers or need accommodations, please contact hello@worksafersmarter.ca
12. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or maintain accurate training and certification records. Data that is no longer required is securely deleted or anonymized.
13. Contact Information
If you have any questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact:
● Email: hello@worksafersmarter.ca
● Company: Work Safer Smarter
14. Updates to This Policy
We may update this Privacy Policy from time to time. When changes are made, we will post the updated version on our website and indicate the new effective date. If the changes are significant, we will notify users directly by email or within the platform.